Privacy Notice

Version 1 – (May 24th 2018 - K J Howells and Son)

K J Howells collects data from visitors throughout the website experience. This is largely to provide interactive functionality that would otherwise be impossible without collecting the minimum amount of data. Some data is also used to analyse your experience anonymously to improve the website experience.

K J Howells respects your privacy so we will not sell your data to third parties, allow any access to the data that isn’t necessary to honour any other contracts we have in place or store excessive amounts of data we no longer need.

K J Howells will comply with the General Data Protection Regulation (GDPR) (EU May 25th 2018).

Definitions

Data Subject – any living person.

Third Party – another company who K J Howells works with to provide services to the Data Subject.

Personally Identifiable Information – data belonging to the Data Subject that can be used to uniquely identify them.

Data Controller – any organisation that stores Personally Identifiable Information, E.g. K J Howells and Son.

Data Processor – any organisation that works on (processes) Personally Identifiable Information.

How we obtain your data

K J Howells collects data from the Data Subject during the usage of this website. Some of that data may be Personally Identifiable Information. This may be entered into web forms or provided to the website by the browser (such as IP address).

K J Howells may also obtain Personally Identifiable Information about the Data Subject from a Third Party as part of a contract to work with that data.

How we use your data

K J Howells primarily uses data from the Data Subject either to serve a contract between K J Howells and the Data Subject, or to provide necessary functionality on this website.

K J Howells may also collect additional data to satisfy other legal requirements, such as is required for e-commerce.

Third Parties which have access to the data collected

K J Howells works with several Third Parties to provide the service the Data Subject receives.

In all cases there is either an explicit contract in place between K J Howells and the Third Party, Terms and Conditions or another legally binding relationship.

The data will likely be shared with:

Alphabet Inc (Google) – a suite of Google Tools is used by K J Howells and Son.

Intergage Ltd – website host/provider.

The data may be shared with:

Sage Pay – Payment of customer orders.

Marketing

K J Howells does not share your data with any Third Parties for marketing purposes unless the Data Subject has explicitly opted in.

Third Party Cookies

K J Howells can largely operate without the use of third party cookies. However, in many cases third party cookies improve the website experience.

K J Howells will allow Google Analytics to operate on this website in order to provide necessary anonymous analytical data. This may result in a small amount of Personally Identifiable Information being collected but this is only used as statistics and not for identification purposes.

Data Security and Storage

K J Howells will store data for only as long as necessary to fulfil the purpose for which it was obtained. Some data may be held for longer if it is either held on other systems that have not been updated, in backup data that has not expired or because of another lawful basis.

K J Howells takes security seriously and makes use of technology where feasible to secure data and protect against breaches.

Personal data protection principles

We adhere to the principles relating to processing of Personal Data set out in the GDPR (as follows) which require Personal Data to be:

(a)          processed lawfully, fairly and in a transparent manner (Lawfulness, Fairness and Transparency)

(b)          collected only for specified, explicit and legitimate purposes (Purpose Limitation)

(c)           adequate, relevant and limited to what is necessary in relation to the purposes for which it is processed (Data Minimisation)

(d)          accurate and where necessary kept up to date (Accuracy)

(e)          not kept in a form which permits identification of Data Subjects for longer than is necessary for the purposes for which the data is processed (Storage Limitation)

(f)           processed in a manner that ensures its security using appropriate technical and organisational measures to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage (Security, Integrity and Confidentiality)

(g)          not transferred to another country without appropriate safeguards being in place (Transfer Limitation)

(h)          made available to Data Subjects and Data Subjects allowed to exercise certain rights in relation to their Personal Data (Data Subject's Rights and Requests).

Data Subject's rights and requests

Data Subjects have rights when it comes to how K J Howells handles their Personal Data. These include rights to:

  1. withdraw consent to processing at any time
  2. receive certain information about the Data Controller's Processing activities
  3. request access to their personal data that we hold
  4. prevent our use of their personal data for direct marketing purposes
  5. ask us to erase personal data if it is no longer necessary in relation to the purposes for which it was collected or processed or to rectify inaccurate data or to complete incomplete data
  6. restrict processing in specific circumstances
  7. challenge processing which has been justified on the basis of our legitimate interests or in the public interest
  8. prevent processing that is likely to cause damage or distress to the Data Subject or anyone else
  9. be notified of a personal data breach which is likely to result in high risk to their rights and freedoms
  10. make a complaint to the supervisory authority

 

Updates to our Privacy Notice

This Privacy Notice will be reviewed regularly and this page will be updated with changes.

Contacting the Data Protection Officer (DPO)

If you have any concerns about how Personally Identifiable Information is used by K J Howells please contact the Data Protection Officer:

Mr David Howells.  K J Howells and Son.  Cobbs Quay Marina. Hamworthy. Poole.  Dorset. BH154EL.

 

Terms and Conditions

Thank you for browsing the K J Howells and Son. We hope you have enjoyed the experience and choose to order from us.  By ordering from K J Howells and Son you are accepting the following terms and conditions:

Conditions of Use

You must be eighteen years old to use this site. If you are under eighteen, you may only use the site in conjunction with, and under the supervision of, a parent or guardian.
K J Howells and Son have the right to refuse at our discretion to supply any goods ordered by you.

Virus infection

It is the responsibility of the user to check all materials for viruses before downloading them from this site.

Pricing

All goods offered for sale through our web site are priced in UK Pounds Sterling (£) and are inclusive of VAT.

Description of Goods

Although we intend to give a full description of all goods, slight style or dimension modifications may occur.  It is the customer's responsibility to request further information if style or dimensions are critical.

As wood is a natural product, K J Howells and Son can not guarantee or be held responsible for colour or grain characteristics.  Goods are not deemed to be faulty based on colour or grain characteristics.


Return of Timber Treatment Products

Timber treatment products are not covered by our standard returns policy, and can not be returned unless found to be faulty.

Return of Machined Timber

Machined timber is not covered by our standard returns policy can not be returned unless found to be faulty.

Typographical Errors

In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed. In such a case it is our policy to contact you, and allow you to choose whether you wish to continue with the order at the corrected price.

Payment Method

You undertake that all details you provide to K J Howells and Son for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. You must provide us with your exact name and address that your credit card issuer has on file for you. Your order will only be processed once authorisation of your credit card has been properly received. All goods remain the property of K J Howells and Son until paid for in full.

Availability of Goods

All products are subject to availability and may be withdrawn at any time. We will however contact you if a product you have ordered is out of stock, and if you do not wish to proceed with the order we will arrange for the order to be cancelled. We offer an extended range of products, some of which are obtained directly from our suppliers. These products are subject to suppliers stock availability and delivery dates made by the suppliers own delivery services. We will contact you to explain the stock and delivery situation with these products.

Delivery

Whilst we quote delivery times in good faith, and reasonable effort is made to keep any delivery date specified we shall not be liable for any losses, costs, damages or expenses incurred by the customer arising directly or indirectly out of any failure to meet any estimated delivery date.  Delivery of the Goods shall be made to the Customers address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.  If instructions are provided for the goods to be left without a customer signature, then we shall not be liable for any damage or loss.

Boat Show and annual shutdown effect on ordering and delivery

During the periods of the Southampton and London Boat Shows, and our annual shutdown, orders may not be acknowledged or processed for up to 10 days.  It is our policy to contact you after the boat show or shutdown and offer you the right to cancel your order due to the delay.  We will endeavour to post such closures on our web site.

Claims for damages or shortages

If there be any visible damage to the delivered goods, it will be your responsibility to sign the courier's documentation stating that the goods have not been received in good condition.  If the items appear to be damaged we request that you refuse the delivery and allow the courier to return them.  You must inform us immediately, but not later than within 7 working days.  It is imperative that you do not dispose of any of the packaging, as this will be required to make a claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.  In such a case, the goods will only be collected from the original point of delivery.

It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.

If you request for the goods to be left without providing a signature, you are agreeing to assume all responsibility for the goods.  K J Howells and Son can not be held responsible for any loss or damage unless a valid signature for the delivery can be provided.


Refunds

If for any reason you are issued with a refund it will be issued to the same payment method as on the original order. A refund will usually reach your credit card account within 5 working days, but please allow up to 10 working days for it to be credited. If goods are returned based on a reported fault, but are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued. K J Howells and Son reserve the right to charge a shipping fee for items returned to the customer.

Cancellation of orders and returns.

You may cancel your order at any time prior to dispatch by calling us during normal office hours.  Orders cancelled after dispatch of the goods will be subject to a minimum handling fee of 10% of the invoice price plus courier costs to cover re-stocking and administration costs. Shipping costs will not be refunded for any orders cancelled after dispatch.  Orders cancelled after 7 days will be subject to a handling fee of up to 20% of the invoice price plus courier costs.  We reserve the right to refuse goods returned if they are not in their original condition with the original unopened packaging.  All shipping costs for returned items shall be the responsibility of the customer and it is advised that adequate insurance is arranged to cover damage in transit.

Liability

The extent of our liability to you shall in no circumstances exceed the price of the goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.

 
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K J Howells and Son, Cobbs Quay Marina, Hamworthy, Poole, Dorset, BH15 4EL.  Tel +44 (0)1202 665724

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